Effective Date: July 1, 2026

Thank you for shopping with Ceyro Solutions. We are committed to delivering your orders safely, securely, and on time throughout Sri Lanka.

Order Processing

All orders are processed within 1–3 business days, subject to product availability and order volume. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment at any time.

If a product is temporarily unavailable in our local inventory, it will be shipped from our European warehouse. In such cases, delivery may take up to 30 days. If this applies to your order, our team will notify you in advance via email.

Delivery Time

Once dispatched, orders are typically delivered within 1–3 business days, excluding weekends and public holidays. Delivery times may vary depending on your location and the payment method selected.

Delivery Charges

A standard shipping fee of LKR 400.00 applies to all deliveries within Sri Lanka, unless otherwise stated during special promotions or offers.

Shipping Confirmation & Order Tracking

After your order has been dispatched, you will receive an email containing your tracking number. You can use this information to track your shipment until it arrives at your delivery address.

Damaged or Delayed Shipments

We take every precaution to ensure your order is securely packaged and delivered in excellent condition. If you receive a damaged item, please contact our customer support team on the same day of delivery and provide clear photographs of both the product and its packaging. We will promptly review your request and, where applicable, provide an appropriate resolution.

If your shipment is significantly delayed beyond the estimated delivery period, please contact our support team. We will work closely with the courier to investigate the issue and keep you informed until your order is successfully delivered.