Effective Date: July 1, 2026

At Ceyro Solutions, customer satisfaction is our highest priority. Every order is carefully inspected and securely packaged to ensure it reaches you in excellent condition. If you experience any issues with your purchase, our team is here to assist you.

Eligibility for Returns & Exchanges

We accept return or exchange requests only under the following circumstances:

  • The product was damaged during transit.
  • The product is defective or faulty.
  • You received an incorrect item due to an error on our part.

To be eligible for a return or exchange, the item must be:

  • Unused and unopened.
  • In its original packaging.
  • Returned with all original seals, labels, manuals, and accessories intact.

Damaged or Defective Products

If you receive a damaged, defective, or faulty product, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Clear photographs of the product.
  • Photographs of the original packaging.
  • A photograph of the shipping label (if applicable).

Once your request has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

Incorrect Items Received

If you receive an item different from the one you ordered, please notify us within 48 hours of delivery. After verification, we will arrange the return of the incorrect item and send the correct product at no additional cost to you.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns or exchanges for:

  • Opened or used beauty and personal care products.
  • Products damaged due to misuse, negligence, or improper handling.
  • Items purchased during promotional, clearance, or final sale campaigns.
  • Products ordered incorrectly by the customer, including incorrect variants, shades, sizes, or quantities.

Order Cancellations

Orders may be cancelled only before they have been processed and dispatched. Once an order has been shipped, cancellations are no longer possible.

Before placing your order, please ensure that:

  • The selected products and quantities are correct.
  • Your delivery address and contact details are accurate.
  • You have carefully reviewed your order before completing your purchase.

If you wish to cancel your order, please contact our customer support team immediately. We will do our best to assist you if your order has not yet entered the shipping process.

Contact Us

For returns, exchanges, cancellations, or any order-related inquiries, please contact our customer support team.

Email: info@ceyrosolutions.lk
WhatsApp: +94 72 169 1182

Our team is committed to responding promptly and will guide you through the return or exchange process.